Suport

L2 Support Engineer

  • Cluj Napoca

Data incepere:

Salariu:

Tip job: Full-time

About the company:


Food waste is a $1 trillion problem – costing the world over 1% of global GDP. We’re dead set on solving the problem and looking for people to help us achieve our mission. We believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion for food and technology.

The company was founded in London in 2013 to help the hospitality industry prevent food waste through internet of things tools in the kitchen. We have worked with hundreds of sites and are operating in over 30 countries around the world supported by our offices in London, Dubai, Shanghai, Singapore, Romania and North America. We are a rapidly growing company with a strong base of clients who are rolling out our system globally. We have blue-chip customers including Accor Hotels, IKEA, IHG, Marriott, Compass Group and many others.

Our clients on average reduce waste by over 50% by value and sustain savings. We have now worked with hundreds of sites to reduce food waste, including hotels, universities and schools, staff restaurants, event/hospitality kitchens, buffets, pubs, and high street restaurants. Where the system is permanently adopted, pre-consumer waste value is reduced by 50% - 70% with no detrimental impact to the perceived quality or value of the offer to their customers. This represents a typical improvement of food cost savings of 3% to 8%, commonly a 40%+ increase in profitability for operations.

As the global leader in addressing food waste, we are committed to continue pushing the envelope on what technology can do to solve this problem. Our Vision, our new artificial intelligence-based technology, is trained to automatically track all food waste thrown away. It has won awards at the World Economic Forum and has been received tremendous enthusiasm from our clients and the industry. You can read more about it on our website and this article in Forbes.

 

We are passionate about living our values and place them at the center of everything we do. We are excited about the like-minded talent who share these values, joining us in our mission:

Equal parts head and heart. We’re both passionate and measured. We carefully balance the need for quick solutions and pragmatism with the ability to step back, take in the bigger picture and build for the long term.


Bravely honest. With each other, that means we’re a transparent organisation where a healthy, respectful debate is encouraged. With our customers, we challenge them if we don’t think they’re achieving their goals, whether they be environmental or financial.

People of action. Done is better than perfect, and we learn by boldly doing then rapidly improving. We’re breaking new ground, so we know things might go wrong. But we judge ourselves and each other on our reaction and our resilience.

Bound by food. We’re a diverse bunch, but our belief in the value of food is the common thread in everything we do. With each other, we celebrate through our love and respect for food. With our customers, it means we work hard to develop creative tools to make it easy for chefs to value food.
Hungry and humble. Our product is revolutionary, our people are impressive, and we’re hungry for change. But, we’re just the catalyst for a bigger movement. We stay humble regardless of our success and make the chef's the heroes in this journey.


This is an opportunity to join a rapidly growing start-up (and one of Wired’s top 100 startups in Europe) and help us propel our growth at what is truly the most exciting and dynamic points in time in our business. You will work alongside a driven team that are motivated by building an exciting business and leaving the world a better place than we found it.


About the role:

As you’d expect with any fast-growing start-up, you’ll enjoy a wide variety of responsibilities such as diagnosing and troubleshooting issues, providing support to internal teams and collaborating with developers by providing more information to issues where required.

 


Key responsibilities:

  • Working with Level 1 support to identify problems raised by customers and advising on the solution
  • Monitoring and triage of our Kanban board, fielding support tickets as they come in.
  • Logging and keeping records of issues as they escalate
  • Reproducing issues raised and troubleshooting with the development team when needed to escalate further.
  • Identifying any data issues and resolving them through creation and execution of database SQL queries.
  • Collaborating with the development team by providing any support they require for fixing issues
  • Updating FAQs and documentation so team members can try to fix problems themselves
  • Set up new users' accounts in the Software when requested and provide necessary permissions
  • Investigating these tickets to establish whether the problem is caused by mis-configuration of the system, bad data or a bug in the code.


Our Technology:


Technology is at the forefront of what we do, and the success of our company is based on our world-class technology and on finding solutions to real-world problems that have not been solved to date. Our current stack includes:

  • Languages: Node.js, Java, VueJS, Python
  • Android apps (Kotlin/Java)
  • REST APIs
  • AWS Cloud using EC2, Aurora, S3 and other services
  • JIRA, Confluence, BitBucket (Atlassian products)
  • Continuous Integration and Delivery using Jenkins, SonarQube, New Relic, Docker, Terraform
  • Test Driven Development environment with focus on testing and quality output
  • Agile team using Scrum or Kanban (each team chooses the best approach to drive results)
  • Reporting and Analytics using Pentaho


Education and experience: 

  • You are likely to be degree educated having completed studies in Computer science subject
  • Experience with relational databases and SQL queries (ideally MySQL and/or PostgreSQL)
  • You are familiar with Android app and API troubleshooting and investigation
  • You are familiar with data visualisation and troubleshooting.
  • Knowledge of network is a plus
  • You have significant experience in providing technical support which will ideally include experience in a start-up / the hospitality industry / a software company / a customer service environment
  • You have an Intermediate working knowledge of Word / Excel / Powerpoint etc


Personal attributes: 

  • You are results driven and can demonstrate how you have delivered effective solutions in a timely manner
  • You are comfortable taking ownership and accountability for your work whilst working effectively as part of a larger team
  • You have experience working as part of a global team and building positive relationships with internal and external individual across borders
  • Demonstrates excellent communication skills. You are a confident and articulate presenter. You communicate clearly in both written and spoken language. You listen attentively; you process and comprehend what you hear. You are also confident enough to ask questions and to clarify ambiguous points.
  • You have excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data. You take your time to get things right first time
  • You are transparent and act with integrity at all times
  • You understand that the team is relying on you to get things done and you will do whatever it takes to exceed their expectations.
  • Able to organise self, including effective scheduling, prioritisation and time management skills, managing multiple tasks in parallel and completing tasks to tight deadlines
  • Track record of identifying problems, analysing options and deploying sound decision making skills.
  • Motivated and curious, you love absorbing new information and are able to reliably recall and figure out how to rapidly apply it. You have the courage, when appropriate to learn new technology rather than sticking to what you know already.


Our shared attributes:

  • You are both passionate and measured. You carefully balance the need for quick solutions and pragmatism with the ability to step back, take in the bigger picture and build for the long term
  • You are transparent in approach and enjoy healthy, respectful debate. You work hard to build open and honest collaborative relationships
  • You get things done and seek to continually improve. Your customers want you on their team
  • You are passionate about the value of food and are committed to the fight against food waste

 

Benefits:

  • Competitive base salary
  • Company stock options package
  • Health insurance
  • 25 days of paid vacation time in addition to national holidays
  • Shared office space with a great working environment and a flexible approach to work
  • You will love what you do – waking up every day solving one of the biggest social problems of our generation
  • Committed team members with broad experience who share a common passion to build a world class business

 

Of course, everyone’s career has a different path and you may not have all of the skills and/or experience listed above.

However, if you feel you might fit the job, feel free to contact us.

If you're in any doubt about whether to apply and you have many unanswered questions (after all, an enquiring mind is what we're looking for) please e-mail Adriana and we'll get back ASAP with a response to your inquiry.

 

*Please note that by applying to this role you give your consent to have your personal data processed by us for this role and for future ones.

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JID-701 20 Ian 2021 16 Category